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Customer Service

If you need to contact our customer service you can email us on our contact us page or call (877) 719-0877.

Customer Service Navigation

Privacy & Security
Your privacy and security is extremely important to us. We will never sell or use your information in a way that is not clearly intended when you give it to us. Our servers are located in a data-center with 24/7 security and we send and receive all pages with confidential information through SSL. We have taken all steps necessary to ensure a safe browsing and ordering experience eartagsdirect.com. You may read our full privacy policy here.
Payment Methods
We accept most major credit and debit cards, including:
  • Visa
  • Master Card
  • American Express
  • Discover
All online payments must be authorized and captured by your card's issuer before any products are shipped to you. All payments made are only refundable or exchangable under our Returns and Replacements policy listed on this page.
Please feel free to contact us for additional payment options.
Shipping Methods
We offer the following shipping options:
  • UPS Ground
  • UPS 3 Day Select
  • UPS 2nd Day Air
  • UPS Worldwide Expedited (outside of the USA only)
Most non-custom products ordered ship same day Mon-Fri, but do have a handling time of up to 48 hours. Custom products (such as custom printed ear tags) require up to 15 business days to process.
Please allow the appropriate amount of time above before contacting us about missing shipments.
Returns & Replacements
To return a product for refund or replacement you must first contact us to obtain an RMA number. Please note that all products returned for refund are subject to a restocking fee of up to 10%. Once an RMA is issued, you will receive additional instructions on shipping the product back to us. All returned product is inspected by Ear Tag Direct staff for signs of use or damage before issuing a refund or replacement. Damaged or visibly used products will be returned to the customer.
In the case of Damaged on Arrival product, please contact both us and the shipping company for further instructions. Unless otherwise stated on a product page, all products shipped from Ear Tags Direct are new and in perfect condition when leaving our warehouses. In no case are we liable for products damaged during shipping.
Important: All custom printed products are non-refundable.
Ordering
Once submitted orders may not be changed and fall under our Returns and Replacements policy. You will receive updates from us on the status of your order such as order, payment, and shipment confirmation. You may also view the status of your order anytime by going to your My Account section.
Updating Account Information
You access and update your account information by going to your My Account section.